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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Josie Castillo

January 11, 2025

5  out of  5
rating by Josie Castillo
"Thank you so.much Ryan for immediate response to my request. Received the ID thru gmail. Appreciated your effort.😀😀😀"
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Rosemary Olson

December 27, 2024

5  out of  5
rating by Rosemary Olson
"I really enjoyed working with Ryan and Shawna. Both were very pleasant and professional. This made my job so easy for me."
We responded:
"Thank you, Rosemary! Good to hear it!! "
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Pat B

December 26, 2024

5  out of  5
rating by Pat B
"Excellent customer service. She is very Clear when speaking and made the whole process feel like a breeze."
We responded:
"Thank you very much!! "
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Leslie Cruz

December 17, 2024

5  out of  5
rating by Leslie Cruz
"Amazing service and efficient! Thank you Shawna for giving me exceptional service :-)"
We responded:
"Thank you Leslie!! "
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Donovan Gomez

December 9, 2024

5  out of  5
rating by Donovan Gomez
"Ryan was great and provided excellent customer service. Patiently went over all of our options and explained everything to us with kindness and respect."
We responded:
"Thank you Donovan! "
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jimmy arevalo

December 5, 2024

5  out of  5
rating by jimmy arevalo
"Affordable quote from a professional who conveyed with ease and clarity the details of my car insurance policy. Her name is Letticia Casmir-Lopez. She did a great job at customer service. Well appreciated."
We responded:
"Thank you!! "
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Waris Salarzai

December 3, 2024

5  out of  5
rating by Waris Salarzai
"Gre"
We responded:
"Thanks!! "
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Faby Martinez

December 3, 2024

5  out of  5
rating by Faby Martinez
"Ryan definitely made the whole process easy and explained everything very detail. Definitely recommend!"
We responded:
"Thank you Faby! "
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Brandon R

November 30, 2024

5  out of  5
rating by Brandon R
"Great service, she went above and beyond to make sure I knew what my homeowners insurance policy included. I would definitely recommend charlotte Russel for any insurance needs."
We responded:
"Thank you!! "
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Tye Gorum

November 27, 2024

5  out of  5
rating by Tye Gorum
"Ryan was amazing, very professional with great customer service.😊"
We responded:
"Thank you Tye! "
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David DeGuire

November 22, 2024

5  out of  5
rating by David DeGuire
"Ryan was extremely helpful in going through my current needs and policies. He ran different scenarios for me so that I could make informed decisions, which I really appreciated because of all the insurance changes in California recently. Thanks, Ryan!!"
We responded:
"Thank you David! Glad Ryan could help. "
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Michelle Murphy

November 18, 2024

5  out of  5
rating by Michelle Murphy
"He is a great person to work with kind and very thorough in explaining everything a pleasure to work with..."
We responded:
"Thank you Michelle! "
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Kateryna Katrechko

November 1, 2024

5  out of  5
rating by Kateryna Katrechko
"Many thanks for the work to Ryan. He responded very quickly to our request and made a good offer. I really appreciate their work."
We responded:
"Thank you Kateryna! "
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Sebastian Escobar

October 31, 2024

5  out of  5
rating by Sebastian Escobar
"Shawna was very efficient, kind and helpful!!"
We responded:
"Thank you Sebastian! "
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James Nicholas

October 25, 2024

5  out of  5
rating by James Nicholas
"I had the pleasure of working with Ryan and he answered all my questions and had patience and got me best premium. I really appreciate his time"
We responded:
"Thank you James. We are lucky to have Ryan on our team!! "
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Jaime

October 25, 2024

5  out of  5
rating by Jaime
"Ryan was wonderful! The rates he gave me were wonderful. His customer service was wonderful."
We responded:
"Thank you Jaime! We look forward to serving you. "
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Yuanshuo Cui

October 20, 2024

5  out of  5
rating by Yuanshuo Cui
"Shawna is super helpful and keep following up to ensure all eligible discounts are used."
We responded:
"Thank you! "
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Jessica Ford

October 18, 2024

5  out of  5
rating by Jessica Ford
"Ryan was very detailed and made sure I had the coverage that was right for my needs, very friendly and a great attitude 😊"
We responded:
"Thank you Jessica! "
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Guadalupe Medina

October 18, 2024

5  out of  5
rating by Guadalupe Medina
"Excellent service!! I just spoke to Noemí she was very friendly and helpful!! She helped me with my questions and did the changes that I needed! Also she speaks Spanish! 😃😃😃!! Muchas gracias Noemí and State Farm!"
We responded:
"Gracias Guadalupe!! "
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Baryohay Davidoff

October 10, 2024

5  out of  5
rating by Baryohay Davidoff
"Friendly and attentive. A pleasure talking with Dana and getting great help to resolve any issue at hand. Thank you."
We responded:
"Thank you Baryohay! We are super grateful to have Dana on our team. "
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Saksham Malik

September 28, 2024

5  out of  5
rating by Saksham Malik
"It has been great working with Shawna for my auto-insurance policy. She is very easily accessible and clearly answers all questions you may have."
We responded:
"Thank you! We love having Shawna on our team too!! "
Profile photo of Gay Suarez

Gay Suarez

September 26, 2024

5  out of  5
rating by Gay Suarez
"Shawna Macedo was awesome! Took care of my home/auto insurances quick. Highly recommend."
We responded:
"Thank you! "
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Pete Fanara

September 24, 2024

5  out of  5
rating by Pete Fanara
"My interaction with Charlotte, was very positive, she was great at listening to my needs and helping with all my question."
We responded:
"Thank you!! "
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Mary Estrella

September 21, 2024

5  out of  5
rating by Mary Estrella
"She was very helpful bring me up to date on the status of my car insurance policy."
We responded:
"Thank you Mary. Have a great weekend. "
Profile photo of Albert Rios

Albert Rios

September 17, 2024

5  out of  5
rating by Albert Rios
"I had the pleasure of working with Shawna from Charlotte Russel State Farm. I had been shopping around for a new auto insurance provider for a few weeks. Spoke with Shawna about my auto needs and she was very helpful with options. She was professional and knowledgeable about her field which put me at ease. For me the most important thing with any service is the Customer Service. Thank you again Shawna for making it as painless as possible. -Albert Rios"
We responded:
"Thank you! We are blessed to have Shawna on our team. "