State Farm® Insurance Agent Charlotte Russell

"Dasha helped me get a new policy and helped me cancel my old one. She was helpful and answered my questions"

"Navigating the numerous insurance options is challenging. Monica made it easy to review my options and provided first class customer service! Will definitely recommend for all insurance needs!"

"The Best."

"I highly recommend Charlotte Russell's state farm and especially appreciated Monica's outstanding service!"

"That lady, I think her name is Noemi. She’s very good at her job fast and convenient. Highly recommend for any Insurance needs. I would give her 15 stars if it was allowed."

"Charlotte was very helpful and she made the process of adding insurance so easy and quick. She also made the process feel very personable."

"Navigating an insurance company can be incredibly challenging, and finding a voice in that environment is not easy. Thank you, Dana, for your exceptional support and for truly being my voice throughout this process. Your help made all the difference. I am very happy I made the move to State Farm."

"Noemi was friendly, helpful and easy to work with. Would definitely recommend :D"

"had such a good experience! Noemi took the time to explain everything she was very helpful, responsive, and made everything easy to understand. I really appreciated the great customer service!"

"We stopped by their "Protect the Ones You Love Carnival" and had such a fun time. Lots of games and goodies for the kids. We even won a couple gift baskets in the raffle. The staff I met were super nice, and Charlotte was very friendly! We got quotes for life insurance for the whole family!"

"Monica was great! Super informative and knowledgeable and help walked me through what kind of policies that would be beneficial for me! Will definitely use her services again!!"

"Very helpful and nice to deal with."

"Working with my insurance agent was a very positive experience. They were knowledgeable, friendly, and took the time to answer all my questions. I felt well taken care of and confident in my coverage. I would definitely recommend their services"

"All my questions were answered with honesty. I am sure I have the best coverage as possible."

"Wow — Monica is simply amazing.
She was genuinely helpful, truly cared, and took the time to educate me instead of rushing through things. She gave me clear insight, answered my questions, and made the whole process feel easy and stress-free.
Also — their new facility/office is beautiful: clean, organized, and welcoming. You can tell this team runs a professional operation.
If you’re looking for help, make sure you call Monica — she’s the real deal. ❤️"

"She is amazing, professional, and great knowledge ."

"excellent customer service and help from Dana in the office - was having some difficulty with tow truck and tele-support, and Dana worked in it straight away and fixed it within an hour"

"Easily reachable and very friendly."

"I enjoyed the visit I had with Leticia and Charlotte. We first got to familiarize ourselves with one another and then got down to business. Charlotte explained he basics of the policy I was there to sign up for, and when we reviewed my list of expenses and how I took care of them (income), she mentioned details that helped me take fresh interest in the logistics of my arrangement. When I returned home I read past statements with renewed understanding. During the visit when there was some interaction via telephone and/or computer, my phone wasn’t cooperating or connecting or something, and Charlotte assured me that she and Leticia would do the research needed to get everything straightened out. I realized that they are both very much like me, and we had a good time. I was smiling when I left."

"Best customer service"

"I’ve been working with Noemi for a while now I’ve always been super satisfied with the service I’ve been receiving. She address and answers any concerns I might have and responds in a timely manner. She has been very helpful anytime, I need help."

"I had an excellent experience working with Letticia Casimir-Lopez on my insurance needs. From the very beginning, she was professional, patient, and extremely knowledgeable. She took the time to clearly explain all my options, making sure I fully understood the coverage and benefits available. What stood out the most was how approachable and responsive she was—answering my questions quickly and guiding me through every step of the process without any pressure. Letticia went above and beyond to make sure I got the right plan that fit both my needs and budget. Her dedication and genuine care made the entire experience stress-free and smooth. I truly appreciate her help and would highly recommend her to anyone looking for reliable insurance support."

"Lovely customer service"

"Charlotte and her agency’s are amazing! If you are looking for top tier customer service then say no more and stop your search! You’ve stumbled onto the right agency who thrives on taking care of their customers and making them feel so welcome!"

"I was happy for the service i got from Latticie. Thank you."