State Farm® Insurance Agent Charlotte Russell
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Yuanshuo Cui
October 20, 2024
"Shawna is super helpful and keep following up to ensure all eligible discounts are used."
"Thank you! "
Jessica Ford
October 18, 2024
"Ryan was very detailed and made sure I had the coverage that was right for my needs, very friendly and a great attitude 😊"
"Thank you Jessica! "
Guadalupe Medina
October 18, 2024
"Excellent service!! I just spoke to Noemí she was very friendly and helpful!! She helped me with my questions and did the changes that I needed! Also she speaks Spanish! 😃😃😃!! Muchas gracias Noemí and State Farm!"
"Gracias Guadalupe!! "
Baryohay Davidoff
October 10, 2024
"Friendly and attentive. A pleasure talking with Dana and getting great help to resolve any issue at hand. Thank you."
"Thank you Baryohay! We are super grateful to have Dana on our team. "
Saksham Malik
September 28, 2024
"It has been great working with Shawna for my auto-insurance policy. She is very easily accessible and clearly answers all questions you may have."
"Thank you! We love having Shawna on our team too!! "
Gay Suarez
September 26, 2024
"Shawna Macedo was awesome! Took care of my home/auto insurances quick. Highly recommend."
"Thank you! "
Pete Fanara
September 24, 2024
"My interaction with Charlotte, was very positive, she was great at listening to my needs and helping with all my question."
"Thank you!! "
Mary Estrella
September 21, 2024
"She was very helpful bring me up to date on the status of my car insurance policy."
"Thank you Mary. Have a great weekend. "
Albert Rios
September 17, 2024
"I had the pleasure of working with Shawna from Charlotte Russel State Farm. I had been shopping around for a new auto insurance provider for a few weeks. Spoke with Shawna about my auto needs and she was very helpful with options. She was professional and knowledgeable about her field which put me at ease. For me the most important thing with any service is the Customer Service. Thank you again Shawna for making it as painless as possible. -Albert Rios"
"Thank you! We are blessed to have Shawna on our team. "
Alejandro chamorro
September 9, 2024
"Talked with Ryan today about switch my insurance to statefarm and he was very helpful and helped adjust my policy to meet my needs. The whole experience was very seamless and informative."
"Thank you Alejandro! Great to hear. "
Sonia Breaux
September 6, 2024
"Ryan was pleasant to work with and he offered many options to suit my needs. He gave 5 star service!!"
"Thank you Sonia!! "
Jennie Iulio
August 30, 2024
"I worked with Shawna Macedo and she was a great bubbly personality who made me feel comfortable asking her anything and provided different rates for my quote! Thank you Shawna!"
"Thank you Jennie! We are lucky to have Shawna on our team. "
Nicole De La Cruz
August 23, 2024
"Shawna from Charlotte Russell State Farm helped me secure a new car insurance policy for an existing car and a new car. She offered me a great rate and she answered all my questions (and I had a lot!) throughout the whole process. She’s very personable and made it feel like I was working with a friend. She also helped me check life insurance off my to-do list. Shawna didn’t try to upsell me or throw in unnecessary extras. I appreciated her responsiveness, helpfulness, and knowledge. I highly recommend Shawna at State Farm."
"Thank you Nicole! "
Gloria Navarrete
August 22, 2024
"Hello, Letticia López provided exceptional Customer Service and met all my needs. I highly recommend her for all insurance services."
"Thank you! "
Lawtherkid
August 22, 2024
"Money saving! Letticia set me up with a new policy and life insurance that saved me more than $4000/yr compared to Geico. It was a pleasant experience and very fast switch."
"Wow! Glad you had a great experience. We look forward to serving you. "
Jonathan Koskovich
August 20, 2024
"So I had a situation and I do have to say the owner did go above and beyond to meet my needs and to see what was frustrating me. Long story short there was something on my policy that I was certain I discussed numerous times with her agents over the phone. That's the reason I went there because they were one of a few that offer this. The owner is great. The staff could have done much more due diligence and part of it is me to I should have been more diligent in noticing this on my paperwork that's my lesson always always always look at your policy documents every single month."
"Per our conversation, I look forward to working this out. Thank you for your business and call today! "
Destiny Ivy
August 16, 2024
"Leticia was very helpful and explained everything thoroughly in a way that I could easily understand. She made the process effortless and helped personalize the policy to best fit needs and budget. She made insurance shopping much less stressful."
"Thank you, Destiny! "
tony reitano
August 16, 2024
"Shawna was so good to work with and so patient and knowledgeable. She spent the time to walk me through everything and got me a great rate on my combined policies. I really feel much more comfortable talking to an agent I can trust instead of just another 1-800 number where I have to endure countless phone trees and then being asked for the same info over and over by someone who couldn't care less. Thanks Shawna!"
"Thank you! "
Richard Veloz
August 9, 2024
"Shawna really helped me find an affordable policy. I'm so thankful for her help! Highly recommendable!"
"Thank you! "
Tiffany Jones
August 9, 2024
"Ryan was excellent. It only took 10 minutes for him to come with the quote and explain all the different options and things to stay warm. Thank you so much Ryan Rocks"
"Thank you! "
James Geboski
August 8, 2024
"Thanks for setting me up with a policy to meet the requirements of my other polices!"
"Thank you! "
Luisa Rodriguez
August 7, 2024
"Very responsive, excellent customer service."
"Thank you! "
Matt Ekstrom
August 6, 2024
"Great Agency! Responsive, courteous, knowledgeable and patient. They took the time to understand all my insurance needs and wrapped that all up into mutiple policies that are saving me thousands a year. I couldn’t be happier!"
"Thank you Matt! "
Elizabeth Jaramillo
August 6, 2024
"I’ve had a great experience switching car insurances with Ryan. He was very attentive to the needed specifications on my policy and has returned my calls when he said he would, which is a rare quality to have now in days. I am very satisfied with his customer service overall :)"
"Thank you. "
Theresa Sanchez
August 2, 2024
"Shawna worked with me on a new auto insurance policy and I have nothing but positive feedback to provide. She was patient, thorough and overall enjoyable."
"Thank you! "